Description

The Administrative Support Associate primary role is to provide comprehensive administrative support to our office, assisting with variety of tasks including but not limited to answering phones, processing payments, accounts receivable, processing billing, data entry, company deposit, and statements. Strong communication skills, proficiency with office software, and the ability to prioritize and multitask are essential for this role. The Administrative Associate will play a key role in ensuring the smooth operation of our office and contribute to the overall efficiency and effectiveness of our organization. 

Requirements

JOB RESPONSIBILITIES 

1. Monitor customer accounts. 
2. Research customer accounts if there is a dispute or discrepancy 
3. Manage and resolve customer inquiries. 
4. Post daily payments and reconcile 
5. Create weekly aging analysis. 
6. Process credit cards 
7. Input all Crown Centralized Invoices 
8. Manage Crown / Toyota rejections. 
9. Manage input for other third party billers 
10. Process monthly statements. 
11. Answer and transfer incoming telephone calls 
12. Answering gate and advising appropriate department of arrival 
13. Daily invoice processing
14. Email invoices to customers 
15. Mail invoices to customers 
16. Respond to customer questions regarding invoicing when necessary 
17. Process daily mail 
18. Distribute incoming mail to appropriate department or employee 
19. Process daily deposit 
20. Open all checks and indicate account number 
21. Create deposit sheet for A/R processing 
22. List all credit card, ACH and check deposit items 
23. Make certain that deposit sheet is in balance with general ledger 
24. Maintain and order office supplies, coffee machine, and bathroom. 
25. Prepare monthly calendar 
26. Process Crown warranty credits via journal entry 
27. General filing